The CISO’s White Whale: Measuring the Effectiveness of Security Awareness Training
Many security awareness metrics don’t tell us it’s working. They report something related, like how many people attend training, pass/fail rate on post-training quizzes, or sentiment surveys. I presume most CISO’s want their security awareness training to reduce risk. How would you know if it does?
Therein lies the CISO’s white whale. CISO’s don’t need (or want) metrics that prove the program exists or count the number of employees that completed training. CISO’s need metrics that show employee behavior is noticeably influenced and measurably changed, proportional to the level of investment.
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